How Synapse Motion handles customer and integration data.

We collect information you provide directly to us, including account details, workspace information, billing contacts, support messages, and integration settings.

We also process usage data, device information, log events, and analytics needed to secure the platform, improve performance, and understand how Synapse Motion is used.

If you connect third-party services such as Meta, CRM systems, or advertising platforms, we may process the business data, campaign metadata, and reporting information made available through those integrations.

We use information to provide and operate the platform, authenticate users, connect data sources, generate analytics, support reporting workflows, and deliver customer support.

We may also use information to maintain security, detect abuse, comply with legal obligations, enforce our agreements, and improve product functionality.

Synapse Motion is designed for healthcare growth, operations, and marketing intelligence. Customers are responsible for ensuring that any data shared with the platform is collected and used in compliance with applicable privacy, healthcare, and marketing laws.

Unless expressly agreed in writing, customers should not submit protected health information or other highly sensitive personal data that is not necessary for the contracted service.

We may share information with service providers that help us host, secure, maintain, or support the platform, subject to confidentiality and data protection obligations.

We may disclose information when required by law, to protect rights and safety, in connection with a business transfer, or with your direction when you enable third-party integrations.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may update account information, disconnect integrations, or request account changes by contacting us. Subject to applicable law, you may also request access, correction, or deletion of personal information we control.

If you need data deleted in connection with a Meta integration or another third-party source, contact us and identify the relevant workspace so we can process the request.

Your information may be processed in jurisdictions other than your own. We take reasonable steps to ensure appropriate protections apply where required.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date below.